Friday, March 5, 2010

A Mothers Heart

(*note: I talked to James and he says Verizon never told him they were upgrading another phone. It was their fault and he HATES Verizon. Hannah is still sad.)
I am thinking about this sweet face. James, my youngest son. The older three kids were closer in age and then I had James when Brad was starting to school. I spent lots of time with James. He was a smart toddler and could sing at the age of 18 months. He was in plays and musicals from the age of 8 (I wanted to post a picture of him being Dapper Dan but I couldn't get the scanner to work). He has always been a kind person, extremely polite and a people pleaser.
I love all of my kids equally. They each hold such a special place in my heart. One cannot take the others place. Kids come with their own challenges and heartaches. I have had a couple with James but this week EVERYONE in the family is upset with James.
~
He came home from his mission in May and our first week we went to the Verizon Store to restore his cell phone privileges. He and Brad decided to get matching phones in a deal where you buy one Samsung phone, you get two free. Of course, it seemed like the perfect time to upgrade my dinosaur, so I picked out a Samsung (I wanted the NV3). The next week, James and Brad go and turn in their phones and pick out something different. Out of frustration, I go back and get the NV3 that I wanted to begin with but was too cheap to pass up the 3 for the price of 1 deal. So, James goes off to college and I realize that I have to pay for every picture text sent to his 'new' phone. He decides to go into Verizon to see what they can do for him. Larry and I get a call one evening from a Verizon Rep asking if James had permission to changes some things on his phone. I said yes, as long as he is willing to pay the difference.
~
Fast forward to Monday. Brad decides to finally opt out of his data plan (upcoming marriage budget decision) so I call Verizon to switch Brad to an old phone. Mission accomplished. In the course of the call I decide to see when I can update Hannah's phone (she got hers two years ago for Christmas) but was told that she can't upgrade until 2011!! I can't believe it and actually argue with the Verizon Rep. When this sweet lady researched, she found out that James had upgraded Hannah's phone but took the phone for HIMSELF!! Well, I didn't know this, it extended my contract another two years and Hannah is stuck with a phone that doesn't hold a charge long.
~
Am I wrong to feel deceived, cheated, misled? See if I grant him permission to do anything on my cell phone account anymore!
~
The end

5 comments:

Jims Porter said...

Yeah, whatever. I'm going to cancel my phone line on the family line and just pay for my own phone bill so Verizon will stop making me look bad. Stupid, stupid, stupid.

Jims Porter said...

Oh, and ps. When I get my own phone line, it's sure as Helsinki, Finland NOT going to be with Verizon.

Casey said...

Don't be too rough on him. Those cell phone people are snakes in the grass (especially the "sweet" ones).
-Amanda

Sarah Harward said...

First of all, I'm in the family and I'm not upset with James. Second of all, chances are they told him they could 'do an upgrade on another phone on the plan...yada yada yada' and neglected to tell him that the person they were using the upgrade for wouldn't be able to do another until 2011 (which is a crazy long time, I think).
And third of all, James- It's better to have the verizon people make you look bad and have to deal with a big family plan that have to fork over money for a single phone (and if you do decide to get another phone, it better be verizon because then I can call you for free!!)

Jims Porter said...

I'm glad Casey (Amanda) and Sarah stood up for me a little bit on this one. I think it would be appropriate to delete this post now.